CUSTOMER INFORMATION

Terms and conditions of admission

We want every single one of our customer to have a safe, enjoyable visit to ME1 Sauna and Steam. Our staff teams are well trained to handle any situations that may arise from time to time. If at any time your visit to ME1 Sauna and Steam has not been the experience you had hoped for or we have let you down in any way, please let us know and we WILL

put things right immediately - It's our passion to go the extra mile with service and a smile!

Payment Terms:

Payment at ME1 Sauna and Steam can be made by CASH, Visa Debit or Visa Credit, Apple Pay and Most Major Cards.

Where possible try and use contactless payment as this further reduces the risk of close contact and the spread of covid-19.

General Conduct:

Your visit to ME1 Sauna and Steam is important to us and we strive to make your experience the very best it can be.

to help us with this, we only ask that your conduct during your visit is respectful, courteous and friendly to other customers and our staff team. If you feel this is not the case, please speak to a member of the team who can put things right.

Equality and Diversity

We are passionate on promoting equality and diversity FOR EVERYONE at ME1 Sauna and Steam.

We have events either daily or monthly that welcomes a wide range of diverse groups.

Hatred towards other guest will NOT BE TOLERATED under any circumstances. 

Drugs and Alcohol

Drugs and Alcohol are STRICTLY forbidden at ME1 Sauna and Steam.

If, on arrival you are believed to be under the influence of Any form of Drugs or Alcohol, you will not be granted entry on this occasion. Due to the nature of the venue some areas have slippery floors at times, high levels of heat, low light levels and numerous staircases, with this in mind, being under the influence of Drugs and Alcohol can make your visit with us unsafe. Staff team members will use their discretion to assess this on arrival.

Anyone found to be in possession or using any forms of drugs on the premises will be asked to leave.

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Use of the Hot Tub, Steam Room and Sauna

Due to the nature of these areas, floors may become wet and slippery

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